Return And Refund Policy

We want you to be 100% satisfied with your purchase. Please read our return policy carefully before placing an order.

📦 Returns
We accept returns only for defective, damaged, or incorrect items.

Return requests must be submitted within 7 days of delivery.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

🔄 How to Request a Return
To request a return, please email us at infoognj@gmail.com with the following:

1. Order number

2. Clear photos of the item showing the issue

3. Brief explanation of the problem

Our support team will review your request and provide return instructions within 2-5 business days.

💰 Refunds
Once your return is approved and the product is received (if applicable), we will issue a full or partial refund to your original payment method within 5–10 business days.

In some cases, we may offer a replacement or store credit instead of a refund.

🚫 Non-Returnable Items
We do not accept returns for products that were ordered in the wrong size, color, or due to change of mind.

Returns are not accepted without prior approval from our support team.

🌍 Shipping Costs
Return shipping costs (if required) are the customer’s responsibility unless the item was defective or sent in error.

❗ Important Note:
As a dropshipping store, we source our products from third-party suppliers. This may affect return logistics and timelines. We aim to make your experience smooth and fair in all cases.

📧 Contact Us:
For any questions or return requests, please email us at infoognj@gmail.com.

⚠️ Delays & Disclaimers
We are not responsible for delays caused by carriers, customs, or incorrect shipping addresses.

In rare cases, shipments may take longer than expected due to high demand or public holidays.

📬 Failed Deliveries
If a package is returned due to an incorrect address or failure to receive the item, we may charge a reshipping fee.